Contact Us

At Scrivener's Tools, we're always eager to hear from you. Whether you have a question about our products, need assistance with an order, or just want to share your latest writing adventure, we're here to listen and help.

How to Reach Us

Email

For all inquiries, email is our preferred method of contact:
Email: contact@scrivenerstools.com.au

We check our emails regularly throughout the day and will respond to your message within 24 hours.

Social Media

Follow us and send a Direct Message on social media:
Instagram: @scrivenerstools
Facebook: @scrivenerstools
Whatsapp: +61 448 976 647

We love connecting with our community on social media. Feel free to DM us for quick questions or to share your Scrivener's Tools experiences!

Phone

For immediate assistance:
Phone/WhatsApp: +61 448 976 647
Hours: 7:00 AM - 10:00 AM AEST/ADST, Monday to Friday

If you call outside these hours, please leave a voicemail and we'll get back to you as soon as possible.

Yeah, we don't love that it's only a mobile number, but we don't have a storefront so we don't have a landline. We're definitely here, sending out your delicious orders every day!

Our Response Time

Scrivener's Tools is a passion project that we run alongside a full-time job. This means that while we may not always be able to respond immediately during standard business hours, we are committed to providing you with excellent service.

• Emails and DMs: We guarantee a response within 24 hours.
• Phone calls: If you call during our morning hours (7-10 AM), we'll be able to assist you right away. For calls outside these hours, we'll return your call within 24 hours.
• Urgent matters: If you have an urgent issue, please send an email with "URGENT" in the subject line. We prioritize these messages and will respond as quickly as possible.

Frequently Asked Questions

For quick answers to common questions, please check out our FAQ page. You might find the information you need without having to wait for a response!

Visit Us

While we're an online-only store, our business is inspired by the serene atmosphere of Corowa, on the Murray River in Australia. Although we don't have a physical storefront, we carry this peaceful, intentional spirit in every interaction we have with you.

Let's Connect

We believe in the power of community and love hearing from fellow writing enthusiasts. Don't hesitate to reach out, whether it's for support, suggestions, or just to say hello. At Scrivener's Tools, every message is a chance to connect and share our passion for elevating the everyday through the art of writing.

Thank you for being a part of our journey. We look forward to hearing from you!